Elevation Music only accepts returns made within the first forty five (45) days of shipment. Should you find
it necessary to return any merchandise, it must be shipped within this forty five (45) day guarantee
period. All returned items must include a Return Merchandise Authorization Number, be in the original
packaging complete with the warranty card and owner's manual, and show no signs of wear or abuse;
otherwise the return will either be refused or subject to a minimum twenty percent (20%) restocking fee.
Refunds are issued for product value only, excluding shipping and handling.
Shipping Charges are NON-REFUNDABLE.
The following items are nonreturnable except for defects: opened or used sets of strings, boxes of
reeds, computer software, Apple products, soundcards, tubes, internal earphones, earplugs, traditional
and ethnic wind instruments, harmonicas, raw-frame speakers, pickups that have been installed,
drumheads and sticks, turntable cartridges, washed or worn clothing and footwear, body jewelry, books,
cassettes, CDs, DVDs, and videos. Returned mouthpieces incur a sterilization fee.Elevation Music only
accepts returns made within the first 45 days from shipment. Should you find it necessary to return any
merchandise, it must be shipped within this 45-day guarantee period. Refunds are made for product
value only, excluding shipping and handling charges.
Store Credit Only merchandise: Microphones, Wireless products and Recording equipment, including
Multi-Track, Hard Disk, DAT, CD, Tape Recorders and Duplicators.
Non-Returnable merchandise: Copy-protected material: Sheet Music, Books, Videos, Software, Sample
Libraries, and CD-ROM's
If you refuse a delivery:
If the carrier returns an item because it was refused or undeliverable, a 15% restocking fee will apply. If
the item was shipped for free, outbound shipping fees (and tariffs and duties on international
shipments) will also be charged back at the time of return.
Title; Risk of Loss
Title to products passes from Elevation Music to you on shipment from our or our designee's facility. Loss
or damage that occurs during shipping by a carrier is your responsibility. Title to any licensed intellectual
property will remain with the applicable licensor(s).
RETURNS WITHOUT AN OFFICIAL RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA) WILL BE
DENIED AND SENT BACK TO SHIPPER
WARRANTY INFORMATION:
Most items are covered by a 90 day, 1 year, or 2 year Manufacturer's Warranty. This covers any defect in
the manufacturing of your product.
If your product has a manufacturing defect and you wish to send it to us for service or repair covered by
your warranty, you (the customer) will be responsible for the shipping costs to Elevation Music and return
shipping must be pre-paid.
Your warranty does not cover any product that has been modified or misused in any way.
Return Authorization number must be clearly visible on label only. DO NOT WRITE ON THE
MANUFACTURER'S ORIGINAL BOX OR SHIPPING PACKAGING.
The item(s), package, interior packaging, paperwork, and any accessories, must be in resaleable
condition. Total assessment of restock fee will be at Elevation Music's complete discretion.
SHIPPING DAMAGE
Any item received must be checked for shipping damage prior to signing for or accepting a package. If a
delivery is signed for and there is shipping damage visible from the outside a claim must be filed to the
courier by the buyer (receiver).
If you believe that your item has been damaged during shipping, please contact the shipping company
which delivered your item for further instructions.
